Account suspended

Upon signing up with Telkom Mobile, I was told that they currently do not support my bank (Investec Bank) on their debit order system and that I would have to pay monthly before the 25th via EFT or now subsequently on the app.

I was unfortunately out of the country last month and forgot to settle my account before I left which resulted in suspension of my line.

Upon returning I immediately settled the account and would therefore expect that the line get reactivated relatively quickly.

I called the call Centre after my payment reflected and was informed that line reactivations take 7 - 14 working days ??!!! This basically means I will be paying for my October data which I won’t even be able to use!

It baffles my mind how quickly these services providers are to activate your line when you sign up but after a small incident like this they would delay reactivating your line for so long.

Thank god this is the last month of my contract with Telkom Mobile !