Account suspended

Telkom has now suspended my service which includes ADSL and telephone line without my concent/request. Previously I was on the phone (My cellphone = expensive) for about an hour after which services where reconnected. I had credit of over R500. Today, after 80 min on the cellphone and being transferred between departments multiple times, the service is still down!!! No one there knows what is going on...

Please Telkom, follow up and rectify my line. You are costing me a lot of money due to your error!!!

This is unacceptable service from you!!!