Account suspend yet up to date

Let me start by saying that I love the R799.00 uncapped Adsl package together with the unlimited calls to any telkom landline or telkom mobile number and in addition the intergrated sim card.

All the above is ruined by the fact that my service is not constant if it's not slow speed it's my intergrated sim not working to Adsl service not working.

The most recent experience is on Monday 22 Jan 2018 we lost internet connectivity at home around 11am or so . I called telkom fault and got and automated responses that said they are currently working on a technical fault...fast forward to Tuesday 23 Jan 2018 afternoon after 2pm when I get home and still no connectivity...i call technical and I am told my account is suspended and there is nothing that they can help me with but I must call the billing department despite me telling them that my account is up to date apparently tech c ant even see the fact that my acc is up to date. I then called Billing and I was told yes it's suspended but not billing related and they will request for this to be reversed. Hello why was it suspended in the first place...at time I work from home and I have lost many productive hours while my account was so called "suspended"....to make matters worse even my integrated sim is not working over 2 weeks now....i have even given up calling telkom as I am not getting any assistance whatso ever but I am paying for a package that includes an intergrated sim card........I am extremely upset