Account supposed to be cancelled but still receiving invoices

I have requested my house number to be cancelled numerous times and have filled in all the forms etc... at the Sandton Telkom Store.

I was told it would be cancelled on the 27 August 2017 - which was 30 Days after I requested cancellation - 26 July 2017.

However, I still been billed and receiving invoices for September and October???

I called the billings department multiple times during the month of September and everyone promises to get someone to call me back yet no one called me back? And no one fixed the issue?? They all look on the system and agree that the line should have been cancelled on 27 August - but no one can tell me why it has not been cancelled and why I am still receiving invoices for September and October???? As I will not pay these invoices as they are not owed by me - it is putting a blemish on my credit record.

Some of the reference numbers I received are as follows:

Reference: ********** 3 Reference: ********** 2

Your cancellation service is absolutely ridiculous.

This is terrible service! Absolutely useless staff at the call centre. I have now migrated and have no idea how I will ever resolve this!

I even sent multiple emails to the email address for cancellations but no use!