RD
Rehan D
1 reviews | Active since Aug 2015
25 Dec 2015, 10:14
account summary not available
When I call the call centre they say I need to go into store and and when I'm in store they say I need to call the call centre. My air time and my data is used up quickly so I want a detailed accounts summary to see whats the rates that has been charged and whare all the money has gone... Im very disappointed, on the specific number I have a smart 100 contract but I dont even call 100 minutes and the air time is depleted... I would like proof of the charges in a detailed form.
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Telkom's replyOfficial
25 Dec 2015, 10:23Hello Rehan123,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM181353
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM181353
Regards
Narriman
Telkom Social Media Team
Telkom's reply25 Dec 2015, 10:23
Official
Hello Rehan123,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM181353
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM181353
Regards
Narriman
Telkom Social Media Team