1 reviews | Active since Feb 2013
Account Still ****** Wrong for the Fourth Time
You have again gotten my bill wrong and when I tried to call your accounts department about it they were rude and hung up me. <br> <br> On 27 Oct you were notified my line was to be cancelled on 30 Nov. On 4 Nov I received a bill that charged me for line rental until 3 Dec. I created a dispute and requested a new bill and you were notified I would not pay it until you had provided me with a correct bill and I would not pay any interest as a result of your inability to perform actions timeously.<br> <br> On 6 DeC I received a bill for line rental until 3 Jan along with refunds for a previously reported faulty line. You were notified of the incorrect bill and instructed to act on the termination notice you had been sent. On 18 Dec I received notification that my line had been cancelled (ref ***A).<br> <br> On 4 Jan I received a bill that had credited me for line rental charges form 22 Dec to 3 Jan. You were again notified that the bill was incorrect.<br> <br> I CANCELLED MY LINE EFFECTIVE 30 NOV. FOR 27 DAYS WORTH OF RENTAL , FOR BETWEEN 4 NOV & 30 NOV, THAT EQUALS R318.60. SUBTRACTING THE LINE FAULT REFUND AND ADDING THE USAGE, THE OUTSTANDING AMOUNT IS R56.80. GO AND DO THE MATHS THEN COME AND TALK TO ME
We apologise for any inconvenience caused. Our consultants will look into this matter and be in touch.
Your reference SM190643
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
We apologise for any inconvenience caused. Our consultants will look into this matter and be in touch.
Your reference SM190643
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
