Account Still Suspended

I missed payment in December on my Telkom mobile account, yes, my mistake. I did call the Telkom Call Centre to arrange for payment on the 18th of December where after I received an SMS with banking details and reference number. The operator DID NOT tell me that they will still suspend my account. On the 17th Telkom suspended my account and I immediately called the call centre. They referered me to the nearest store. At the store, the person informed me that I need to make a payment at the bank of EFT payment. Having NO INTERNET access, they showed me to the nearest Internet shop. (Could have offered that I use their computer for the transfer???!!). After payment, I called the call centre NUMEROUS times and every time the answer is different, 72hours, 7days, 24hours, 48hours. I have paid my account now, and have confirmed with my bank (Capitec) that the money is out of their accounts and was transferred to ABSA Telkom Account. UNSUSPEND my phone!! Why does it take so long, why cant you accept the Proof of payment? I need my phone to work, I drive woman alone in my car. I will keep TELKOM liable if anything happens to me on the road and I cannot call. I have paid now, please assist.