Account still suspended

I've written a report on 27 October 2015 about my account that has been suspended since 19 October 2015. <br> <br> Ntokozo from their social media department rep**** and said my account has been unblocked, but according to the Customer Care Center and the Telkom store in Canal Walk my account is still suspended. The sim swop will not work until my account is unblocked.<br> <br> The reference was given to me as: SM161407.<br> <br> Another case was opened with reference number 171722 to unblock my account on 21 October 2015. This was suppose to take 72 hours, but it is now 3 November 2015 and my account is still suspended.<br> <br> It is ridiculous to wait so long. It took them 5 minutes to block my account, now it has taken 2 weeks and still not unblocked.<br> <br>