account still suspended

This is terrible. I payed my account late due to being on holiday and then payed on Monday morning. I spoke to a lady who said she will make sure the account is sorted out and might take 24hrs. So I left it till Wednesday when it still did not work and spoke again to accounts who said sorry we will get it sorted. The lady then emailed me saying the account will be up lifted. I said ok and waited again. It's now Thursday night and I still don't have adsl. I have now lost 4 days of income. I phoned support this evening and they say there is nothing we can do. Seriously? This is extremely upsetting. ***