Account still open after efforts to close it

Please note that there is no link on the message below. You can send the link to my email address like you do with the statements.<br> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><br> Hello cayinto,<br> <br> Thank you for making contact with us and bringing this to our attention. <br> <br> We would like to advise that you will need to complete the following form located in the link below. Please complete and send to the e-mail address provided. We do apologise for the inconvenience. <br> <br> <br> ***<br> <br> Regards<br> Keagan <br> Telkom Social Media Team <br> ...<br> Early December I went to Vincent park where I was in the queue for more than an hour only to be told that all I needed was just to complete the form and drop it with one of the agents there. I left the form and I was told that it will be processed. It has not been processed and I have never been contacted for any query on my form. Going back to that office is out because one needs to stand on that queue for long time before being serviced.