GP
Gavin P

1 reviews | Active since Sept 2014

13 May 2015, 17:54

Account Still not closed

I spoke to Telkom accounts department on the 13th of February to notify them that I was immigrating to the UK. They told me that it would take a full month to take affect, that on the 14th of March the account would be closed and the lines and broad band would be switched off. They said that my final account would be debited on the beginning of March. I agreed this would be OK. I am still receiving invoices which are going up every month as if my account has not been closed. I would have to take a bank loan to try get hold of there call center if I were to phone from the UK. I just want the account closed and the outstanding amounts removed.

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Replies (1)
Telkom
Telkom's reply13 May 2015, 20:24
Official
Hello Stanger82,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM110554.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team