Account still not cancelled and also no feedback

Good day <br> I have send through my request on cancellation on the 3rd December 2015 already. And emailed it again to cancellation and to Anthonio Morris aswell. Still up until now they did not give me any feedback I phoned them again to follow up if the contract was cancelled yesterday the 13/1/2016 and they said that it is still not cancelled. My account was paid up and sure now there is an amount outstanding on the account again and at the end of the day I get penalized or get a bad payment profile because Telkom/8Ta cancellation department could not do their job. I want this contract cancelled and a paid up letter seen that I can not get hold of Cancellation department to assist over the phone. And the customer service department can also not assist.<br> <br> Service number to be cancelled : ***<br>