ACCOUNT STILL NOT CANCELLED!!

I can't believe this! I have been told that my account was cancelled on 25 June, then that it hasn't, then it was apparently cancelled again later on for the same date, then again that it hasn't. I got a bill for July which I paid because of the 1 month notice period. Then I got a bill for August and posted a complaint on Hellopeter since Telkom doesn't answer at their call centre. Eric said my line is still not cancelled!!! Even though my Internet and phone line has not been working at all since 26 July.<br> On 26 July 2015 I got an SMS confirming that my line has been cancelled with the reference nr: ***<br> <br> I got an Email from Eric that was supposed to have a cancellation form attached. It didn't. I requested it again but no response. After another complaint he phoned again and sent the cancellation form, and asked me to send it back to him with the necessary documents. I did. Didn't' receive a response. And now received a bill for September. I am not even staying at the same residence. I emailed Eric on Saturday saying that I expect this to be resolved by Yesterday (Monday) afternoon. No response.<br> <br> I REFUSE to pay just because Telkom's staff don't know what they are doing!!