Account Still Not Cancelled!!!

I submitted the relevant form to have my Telkom services cancelled on 11/09/2017.

My ADSL line was with Afrihost, and was cancelled.

I informed Telkom on 02/10/2017 that Afrihost had cancelled the ADSL service from their side, and also asked for progress with regards to Telkom's side of things. No response was received.

I instead received a monthly statement on 08/10/2017 from Telkom, showing how much I would be charged for their services.

It is now over a month since I initially submitted the request and the account is still not cancelled! Trying to elicit a response from a chat agent was also futile, as they were not available on multiple occasions.

I require the cancellation to be done immediately! I am currently not residing in South Africa and have no need for the services.