JP
Jaco P

1 reviews | Active since Jul 2015

24 Jul 2015, 12:48

Account still not canceled after 3 months!!

I have requested for my mobile account on *** to be cancelled on the 5th of May 2015 and put me on prepaid allready, I have sended the cancellation form to retainme and basically phoned the call centre about this more or less three times. I am still running on contract three months later and are they are still subtracting moneys from my bank account! This is unacceptable!!!!!! I WILL BE PUTTING UP BANNERS TROUGHOUT BLOEMFONTEIN, EXPLAINING YOUR INCOMPATANCE, IF THIS IS NOT RESOLVED WITHIN TWO WORKING DAYS!!! I OWN A SIGNAGE COMPANY!!!

0
Replies (1)
Telkom
Telkom's reply24 Jul 2015, 14:55
Official
Hello Jaco67,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will investigate and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM128185

Regards
Luleka
Telkom Social Media Team