Account still not activated

A double decuction was done on my account on the 23rd Jan 2015 to the amount of R1550.00. i called Customer Service Centre to query when my account would be re-activated & was shocked to hear there was an outstanding amount of R104.50 due (apparently Telkom did not deduct the full amount. i made the pmnt, sent proof of pmnt as well as proof of debit order that went off & was informed that it takes 72hrs - 96hrs to reflect in their account & only once reflected will account be activated. to my knowledge this would mean that by 29th Jan 2015, it should have reflected. I called back on the 2nd Feb 2015 & again on the 3rd Feb 2015 as account was still in a suspended status. 7 working days later since pmnt made & account not activated & all I get is empty promises. Telkom really needs to jack up their because why request proof of pmnt if you are not going to act on it? Why should a client have to call so many times to follow up?<br>