Account still does not connect

This is a follow-up on Case Number: SM113709 which was closed:<br> <br> I appreciate the call that I received. The person was very friendly and helpful. She sent me the account's details to me via SMS.<br> <br> Unfortunately the account still refuses to connect. I have entered the details exactly as shown on the SMS, but for some reason, it still does not want to connect.<br> <br> Please advise.<br> <br> Thank you