Account still being debited 3 months after cancellation.
<p>On 28 June 2016, I cancelled our Telkom account via e-mail. I sent the cancellation to the following e-mail addresses: ********** and ********** I received a Autoreply from both of these addresses acknowleding receipt of my cancellation request. I also visited the Telkom branch in Marshalltown to enquire whether there was anything else I should do to cancel the account. I was told that nothing else was necessary. I requested the account to be cancelled as of the end of July (thereby giving the necessary 30 days notice). We have subsequently been debited on the following dates: 2 August 2016, 31 August 2016 and 3 October 2016. Our account number is: ********** 20001. I would like to request a refund for the total amount that was debited after the last day of July. </p>
Please note that yet another debit order went off on 2016-10-31. That brings the number of debit orders since cancellation to 4. A total amount of R 756 is therefore now owed to us. We received a statement on the 4th of November stating that we are R385.16 in credit. Why has account STILL not been cancelled?? And when will we be refunded the amount owed to us?
Please note that yet another debit order went off on 2016-10-31. That brings the number of debit orders since cancellation to 4. A total amount of R 756 is therefore now owed to us. We received a statement on the 4th of November stating that we are R385.16 in credit. Why has account STILL not been cancelled?? And when will we be refunded the amount owed to us?