Account Still Active a Year After My Mother's Death

Extremely frustrating experience with Telkom. My mother passed away on 1 August 2025. I reported her death, provided the death certificate, settled the final account in full and completed the account closure process with a Telkom agent in August 2025.

More than a year later, Telkom sent another invoice in her name. They cancelled the small amount, but that completely misses the point: the account was clearly never properly closed.

I did everything required of me and have signed documentation proving the account was supposed to be closed. I now have to spend my time sorting out Telkom's administrative failure more than a year later.

This is exactly why I closed all my own Telkom accounts. Dealing with Telkom is unnecessarily difficult and frustrating.