Account still active

Yesterday i went to Telkom branch in century city to check why is my account still active at home. I have wifi, so I cancelled it early november, and Shaun the guy who assisted me did not tell me i must email the reference form myself to Telkom to cancel. So now when Maggie assisted me at the branch, she told me i was suppose to email Telkom of which i was not aware. So yesterday Maggie emailed the form (if she did) or i have to email it myself. <br> <br> Now my problem is i didnt plan to have wifi for this month at home (December), it was suppose to end last month in November. If you guys Telkom debit my account end December, i will go to the bank and REVERSE it, coz i didnt plan to pay it for December. You ruining my plans and that money i was going to use it for something else. <br> <br> So please deactivate my account, i no longer want your services. <br>