ACCOUNT RECEIVED AFTER 15 YEARS

I RECENTLY CALLED TELKOM TO APPLY FOR A HOME PHONE. THE ORDER WAS PLACED AND A FEW DAYS LATER I RECEIVED CORRESPONSE FROM TELKOM STATING THAT I HAD TO PAY A DEPOSIT OF R700.00 UPON WHITHIN 7 DAYS UPON WHICH THE LINE WILL BE INSTALLED. SINVE WE DONT HAVE A TELKOM OFFICE HERE IN BETHAL, IWENT TO THE POST OFFICE O MAKE THE PAYMENT. THE REFERENCE CODE MAILED TO ME BY TELKOM WAS INCORRECT SO THE POST OFFICE COULD NOT TAKE THE DEPOSIT. I CONTACTED TELKOM AGAIN AND AFTER ALMOST A WEEK I WAS GIVEN THE CORRECT CODE. I DUELY PAID THE DEPOSIT AT THE POST OFFICE. THIS WAS OVER A WEEK AGO. I CALLED TELKOM TODAY TO QUERY THE INSTALLATION DATE. NOW APPARENTLY TELKOM SAYS THAT I HAVE AN OUTSTANDING ACCOUNT FROM 2000/2001 AND I NEED TO SETTLE THIS BEFORE THE INSTALLATION CAN GO AHEAD. FIRSTLY, THE EMAIL SENT TO ME BY TELKOM CLEARLY STATES \TO ENABLE US TO PROCEED WITH INSTALLATION A DEPOSIT OF (R700.00) IS REQUIRED TO BE PAID....\". THIS HAS BEEN PAID. SECONDLY, WHY WAS I NOT MADE AWARE OF THIS WHEN I APP**** FOR THE LINE??? NOW THEY HAVE TAKEN MY MONEY AND IM STILL WITHOUT A PHONE. *******!!!1"