ACCOUNT QUERY WITH TELKOM

I upgraded my landline number to the smart home which consisted of 100 mobile minutes,20GB,a free modem,a free ****le,a sim card for the the telkom mobile minutes & a sim card for the ****le & 500MB which was done towards end Oct15.The courier delivered all the above to my residential address.I contacted Telkom to convert my normal line to a ADSL line, Which took over 2 weeks as they misunderstood & the technician arrived to my residential address to install a new line.frustrated and irritated i logged another call .A technician arrived & did the conversion.Round about 13th November a courier service delivered another set of sim cards i.e 1 for the telkom mobile & one for the ****le.The next day i received a call from a call centre agent requesting i stop using the first set of sim cards as this was assigned to another user & start using the second lot of sim cards which would be activated after 24 hours of the call. The Nov payment was +/- 800k which i assumed was normal as the package i upgraded to was R 649.00.The Dec inv i received is R 4.547.85.On querying i was informed that there was 5 numbers assigned. i now receive a sms if the account isnot paid the line will be suspended