Account Query Not Resolved for Months

Reference number: ********** 4

On the 5th of November I logged a complaint regarding my Telkom Mobile account on this Facebook page. When I received no response, I called the Telkom Call Centre and spoke to an agent. He assured me that Telkom would get back to me regarding the query within 72 hours.

It is 20 DAYS later and I have not received any communication from Telkom.

I have logged complaints regarding this account from May 2018.

May Ref No. : ********** 1 July Ref No. : ********** 5 Aug Ref No. : ********** 2 Sept Ref No. : ********** 9 Nov Ref No. : ********** 4

I am sitting with a collection of reference numbers. All of them say that the case has been resolved but yet I sit with this problem. Why?

If I do not receive communication from Telkom by the 3rd of December 2018. I will pay the penalty fee for ending my contract early and I will close my account.

I am being charged for a Data Bundle which I have NOT been receiving. It hasn't been removed from my account yet. What is the problem? Why is it so difficult to resolve this problem and refund the money?