Account Query

<p>Been holding on for over a half and hour. Signed contract nearly 2 years ago for ADSL 2 mbps line. Decided to change from 2 mbps to 4 mbps and account increased as expected. Due to not one month receiving speeds of 4 mbps decided that I was tired of paying for something I was not receiving and requested line speed to revert back to 2 mbps. This in itself was annoying as it needed to be done by e-mail and took nearly 2 months WTH, This month got bill with R497 contract forfeiture, What the hell is this? Why am i being charged this- and PS, still holding on with no answer from account queries</p>