Account query

My contract was activated last month having done that online, it was a bit of a challenge to activate it but eventually after multiple times I was then assisted.

I don't know what's happening but my contract amount was not debited month end, I can't get hold of the consultants to assist, no documentation was sent to me and my information is not available on the Telkom App so now my router is out of data. I don't know how do they expect me to work if I am unable to even get hold of them, because clearly my account was not created in order for me to view my account.

Can someone please contact me urgently