Account query

I would like someone in charge of accounts at Telkom to please contact me regarding my account. When speaking to someone at the call centre I am not getting any results. I was contacted by Lebo on facebook but not happy with the account sent to me. I paid the Telkom account on 2nd Feb, and had no service on since the 6th Feb. Because of endless connection issues I have decided to join another service provider. I cancelled Telkom on the 15th Feb and requested a pro-rata account. I don't see why I should pay for a service I never received. I need to discuss the final amount sent to me before I make payment. My account number ********** 81911. Please contact me