SW
Samantha W
1 reviews | Active since Dec 2010
22 Sept 2015, 08:34
Account Query
I have been emailing since June with regards to an query on my account. I have been emailing Hester Malan directly as she is the person who has called me with regards to payment. I have even spoken to her with regards to this query. She promised to come back to me and hasn't. Out of a R2772.00 bill I have paid R2000 despite my having a query which remains unresolved. She can call me for payment however cannot resolve a billing query.
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Telkom's replyOfficial
22 Sept 2015, 08:48Hello samjayne,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM128668
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM128668
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply22 Sept 2015, 08:48
Official
Hello samjayne,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM128668
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM128668
Regards
Luleka
Telkom Social Media Team
Best regards,