vM
victor M

1 reviews | Active since Jan 2011

28 Jul 2015, 13:28

Account Query

Dear Telkom<br> <br> In April i moved house and requested Telkom to move my ADSL package for 20GB ,4Mb to the new property, which i was paying R512 for .In May i was invoiced R1756 i queried this and was told that i had subscribed for additional services on the new number , i told the consultant that the previous tenant had subscribed to these services and not me .I was informed that the issue would be rectified on my next invoice.<br> <br> After numerous attempts to rectify this and 3 months later iam still being invoiced for the old line which i had requested to be cancelled and the additional services on the new line.<br> <br> Kindly assist with this problem as every month i have to call the accounts department and explain the situation-for your knowledge i have raised this issue nine times with Telkom and no one seems to listen.

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Replies (1)
Telkom
Telkom's reply28 Jul 2015, 14:31
Official
Hello Vmudyane,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you soon

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM129233

Regards
Luleka
Telkom Social Media Team

Best regards,