Account problem

There seems to be a major problem with my account. According to Telkom I am using 2 fibre lines(only 1 with B..... number) at my house. The one without the B-number was paid with debit order. The other one that I never knew about was not paid since the account was opened 9 months ago. That ended up with my service suspend and being handed over to lawers with account of more tha R3000. This amount was paid after hours on phone my service was restored and told that the one line was stopped. The new accounts came and once again I am billed for two lines for over R1000 again. And this is for a mere 20-25mb line being a single and staying by myself and being told that according to the system I am using both lines but if one wasn't paid both got suspende. This is hard to explain but harder to accept because clearly I am not in the wrong. They cannot even get my adres wright using old house adres that I lost in divorce and was sold twice again after that. When new account was opened I provided bank statements with my current adres so why old adres was used remains a mystery. My last case number( there are a couple) is ***3 reported on 31 May. I asked that the one line be canceled but was told there would be charges. As if paying Telkom nearly R5000 in the last month isn't enough, so a case was opened. I tried to get email adres for Telkom to try and explain in writing and get response in writing cause clearly face to face or over the phone doesn't work. Now let me ask, if Telkom is unable to resolve this problem please cancel all and any services provided to me by Telkom and remove me from your system completely so I can go to alternative providers.

For urgent attention Peter lomas