Account payment up to date, but no assistance when needed

My mother reported a challenge with her landline last week., It ring once and cut off and there is also a strange noise. sound on the line. The sad part as she stated, was that she already paid her account with Telkom, in the amount of R450.00 and now that she needs assistance, she is not getting any joy. Please arrange for an Afrikaans speaking consultant to contact my mother (Mrs EA Daniels), in respect of the Telkom landline number ***). My mother's contact number is ***). Please also urgently arrange to dispatch a technician to resolve the issue.