Account payment not allocated / Telkom Mobile - 8TA

<p>To whom this may concern;</p> <p> </p> <p>On the 27th of January 2017 I made a payment via eft to 8TA for my mobile account after confirming the correct account reference number to use with their call center. The number that was given to me by one of their consultants was in fact an incorrect reference number provided by them. It's now resulted in both mobile lines linked to the account being suspended because they can't seem to track my payment.</p> <p> </p> <p>This is completely unacceptable to me. How can lack of knowledge on their side from their service center staff not providing the correct details to customers be a reason for them not to fix my account??</p> <p> </p> <p>The quoted reference on my eft payment was ********** ********** 45030 as provided by them and the amount of R 986.45 was paid.</p> <p> </p> <p>I need this issue resolved immediately as I am no longer willing to wait for a response from people who clearly feel no obligation to assist me in this matter.</p> <p> </p> <p>The following response from them is NOT acceptable as this just purely shows me that no one in fact is willing to resolve this matter promptly and efficiently. I have been battling this matter with them for almost a month now!!!!!!!</p> <p> </p> <p>From: Sihle Mlambo <br />Sent: Thursday, February 23, 2017 11:18 AM<br />To: HAZYVIEW<br />Subject: RE: 8ta Account</p> <p>Good Day</p> <p>Please note they are still busy with your query once they are done they will revert back to you.</p> <p>Sihle Mlambo</p> <p>Customer Services Team Leader</p> <p>T: +27 (0) 81 180<br />E: ********** <p> </p> <p> </p> <p>I need answers promptly or I will take further legal action regarding this matter, as this in my eyes is considered theft.</p> <p> </p> <p>Awaiting your urgent response.</p> <p> </p> <p>Mrs. S Viljoen</p> <p> </p>