Account paid up to date, told line will only be reconnected after working days

My account was in arreas and was paid up to date by debit order on the 25th January 2025. Today the 29th January 2025 my lines get suspended. I contacted the call center and told me point blank that there is nothing she can do the line will be reconnected in 7 business and try again next Wednesday.

This seems a bit ridiculous. I basically cannot use a service that was paid for 4 days ago.

Someone from telkom, please assist