ACCOUNT PAID IN FULL NOW SMS TO SAY STILL OUTSTAND

Good day,<br> <br> Please be advised that I paid my account up in full at the Pick n Pay in Walmer Park, Port Elizabeth on 7 January 2016. We initially had a dispute where we cancelled the service in June 2015, but the request was never processed and therefore we were billed for the following months. <br> <br> Telkom then agreed to credit the account providing we pay the last month (January 2016). This was done so we could order a new package the same day (2mbps, uncapped)<br> <br> We received a confirmation sms that installation would take place this Friday (15th January).<br> <br> However today I received an sms stating that I need to pay R100.00 in to my Telkom account in the next 48hrs to start the rehabilitation of my credit profile. ***<br> <br> I would like some clarity as to why I'm being asked to pay additional funds and why this has affected my credit profile.<br> <br> Your response is urgently required.<br> <br> Mrs. Natasha Sara Carroll