Account paid in full but suspended

Telkom has the worst accounts and billing department ever. My account is now suspended because I paid them manually before the debit order was raised. Even though I called them and emailed them the proof of purchase they still suspended my account. Upon calling them the client service agent said \ Im confused with your account Sir."How the heck . spoke to a manager and he promised to call me by 9h30. Its now 12h00 and no call as of yet. Its been suspended now for 12 hours. its an unlimited account so I wonder who is gonna have to pay for the 12 hours without service. Thanx telkom what great service."""