ACCOUNT PAID BUT STILL BLOCKED

i have been with Telkom since 2014, I bought my first IPHONE 5 there and have always been a good supporter of their brand and decided to extend my contract with them again last year buying iphone 6sPLUS. after informing them that I lost my job and could not afford to pay the full installment of R600, that I can only afford to pay R300. tHEY TOLD ME THAT MY CONTRACT DOES NOT COVER FOR SUCH AND THAT I SHOULD KEEP PAYING THE FULL INSTALLMENT. I WAS BEHIND WITH R1200 AND PROMISED TO PAY END OF THE MONTH BUT IT WAS TOO LATE SO THEREFORE MY PHONE WAS BLOCKED FROM MAKING CALLS. I PAID R300, 700 IN MAY THEN THEY DEBITED 1800 ON THE 25TH OF JUNE. UNTIL NOW I KEEP CALLING AND HAVE BEEN DELAING WITH CONSULTANTS ON A DAILY BASIS BUT THEY ALL KEEP ESCALING TO ACCOUNTS WHICH NEVER COMES BACK TO ME. I WA TOLD THAT THE R1800 HAS NOT BEEN ALLOCATED. IM SENDING EMAILS TO A GIRL NAMED LINDIWE AND THE REST OF THE TELKOM CONSULTANTS WHO HAVE ESCALATED BUT NEVER GAVE ME FEEDBACK AS TO WHEN MY ACCOUNT WILL BE REINSTATED, BUT THEY NEVER RESPOND. IM SO SAD AND HURT BY ALL THIS. THIS IS THE PERSON WHO PROMISED TO HELP ME. Customer Service Representative PostPaid Department T: +27 (0) 81 180 Email: ********** Telkom-Logo2015-Signature