Account Paid but no Internet Service

I changed a bank account and asked my bank to do a debit switch, but for some odd reason they could not get this right. As a result Telkom ended up suspending my number due to non-payment<br> Eventually I managed to get Telkom to update my account details on their system. And Telkom debited my account on the 15th of October with all the outstanding debits as well as the debit for the current month<br> <br> My number is still suspended and I have spoken to various Customer agents and each has a different version of why my number is not yet active. I have been given various reasons by different Customer agents such as my contract has been terminated, or the documentation was given to the collections department to re-activate my account by the 22nd October, or I have to wait for 7 days for re-activation, or another one said I need to wait 7 days plus another additional 72hours.<br> <br> I no longer know which is which or which Customer agent to believe anymore.<br> Can someone assist and reactivate my internet - please!