account paid but account not active

Item: Telkom
Rating: 2
Author: neville N

the account has been paid but telkom refuse to re connect the line , they said i need to wait 24 hours and its past 24 hours and the account is still not active . what terrible service from the call centre they are unable to do anything . why have a call centre in the first place

Helpful (0)

Replies (1)

Telkom's replyOfficial

18 Jun 2015, 10:06

Hello naidoo7,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM118761.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
***

Telkom's reply18 Jun 2015, 10:06

Official