Account overcharging and no help
<p> Hi since early this year I been having a big problem with telkom mobile I was retrenched last year from work and I have been trying to decrease my contract to something smaller not cancel it but make it smaller,and when I upgraded my contract I didn't take any device I only took sim upgrade I want to cancel my Internet service with and keep the line since I use it on my CV bank and everything else I went to pinetown sanlam centre the shop there the Internet was never cancelled and then went there to down grade they said it could be done their systems didn't allow it but the call centre told me I could since I took only the sim and there was no device I was paying for this is early this year I waited and still continued to pay till about July when I could pay anymore since I was still not working the contract were frozen I call explained I wasn't working no help so now I have started a new job but I work on commission with a basic that is very small from my previous salary so I call and ask how much was owing I was told R3500 I sad OK I asked again if they would help me with the same problem of down grading if that many was paI'd they said yes it can be done I start work last month and I called the last month before payday and then they took out R2000 last month without any notification but I understood so I called then to find out, this month yesterday the took R2500 now I was expecting to take 1500 but that what was taken from my account I would have a problem with it if It was money for my rent they took and if I did gat help with the downgrade when I was requesting it and now it the end of the month I don't have money to pay rent when I call I'm told system are being upgraded they can check for me so how am I soppose to pay rent why is there no consistency with telkom mobile shops and call centre if they helped me when I was looking for help beginning of the year I wouldnt have this problem since last year I have been having very very bad service with telkom mobile accounts department I ask then to change my debit order dates since I was using uif to pay they changed it the wrong way I would understand if I never call to arrange all these things but I did no one have ever helped you never get help from the accounts from telkom so now I ask how do I pay rent should I sleep in the street even though I am always calling trying to sort this out what must I do get a lawyer to help please advise me </p>