1 reviews | Active since Jul 2016
Account outstanding
Hi - I phoned Telkom call center to take out a new line. I was told that I had an outstanding balance of an account I had in 2013. I never even knew about this. No one has told me or let me know. So I went to PNP and paid the account. When I phoned again this morning the payment is not reflecting. When I asked if I can send proof of payment the call center said that will not help.
This is the worst service I have ever received. I need the payment allocated to my account so that I can process the new line.
Hi lezahnh
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi lezahnh
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,