Account opened *****ulantly - incurred charges from the bank

Account opened *****ulantly - incurred charges from the bank. I have been asking for a refund as I was charged for reversing the Telkom debit order – R4651.75 on the 30th November 2017 and charged R18.50 for stop payment charge on the 01st December 2017. Charged R16.00 x 3 charged on the 05th December 2017 for 3 months bank statement request. Telkom also tried to debit my account on the 09th December 2017 - R2000.00 and the bank charged me R8.50 for insufficient funds on the 10th December 2017. I have been calling the Telkom call centre since December and this request is still not resolve. I have told it was escalated to their back office and Nthabiseng Phasha is handling my query, to date she has not contacted me.