Account npt updated going for 4 months now

<p>I have emailed numerous times regarding my account that must be updated and rebate for down time.</p> <p> </p> <p>Well I was down for almost 3 months, but you still charging me for 3 months of adsl that did not work. NO INTERNET USED, NO LINE, TELEPHONE, NOTHING</p> <p> </p> <p> This is now the umpteenth time im asking that TELKOM fixes the account.</p> <p> </p> <p>I WILL NOY PAY FOR DOWNTIME </p> <p>I COULD NOT USE MY INTERNET, SO I WILL NOT PAY.</p> <p> </p> <p>REF NUMBERS</p> <p>6/7/9 FEBRUARY 2017</p> <p> </p> <p>Dear Customer, Fault 242CRK060217 has been created for Service ID ********** 717. Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS.</p> <p><br />Dear Customer, This is a progress update from Telkom SA. Fault 242CRK060217 for Service ID ********** 717. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom</p> <p><br />Dear Customer, Telkom will attend to your faulty services shortly. Progress level is at 25% of being resolved. You'll receive an out of order rebate for the downtime. Please don't reply to this message.</p> <p> </p> <p>Emails</p> <p>RE: Ref: AI ********** SM244570</p> <p>account, ********** 18382</p> <p> </p> <p>Please sort this out as its been going on since February and my account is not being delt with.</p> <p> </p> <p>Telkom wants money for what services?</p> <p> </p> <p>Neville Coetzee</p> <p>Michelle Coetzee</p>