Account not updated.

<p>Telephone number ********** 739.</p> <p>I retired from Telkom in July 2015. Part of my package was to retain my telephone rebate as a pensioner. This all went OK until I asked to transfer the telephone line to new address in March 2016. Someone deleted this rebate and I have not received the rebate since then. My telephone account has subsequently been building up and now I have been threatened with line suspension if not paid in full. Over the past months I have been in contact with Accounts and HR to get rebate reinstated and backdated to April 2016, but with no resolution.</p> <p>Is there anyone in a senior position in Telkom accounts who can reolve this issue?</p>