ACCOUNT NOT TERMINATED AS REQUESTED 2+ MONTHS AFTER NOTICE

I provided notice of termination for my Telkom account twice. Once in December and again in on 10 January.

We're in March and these idiots are still sending me invoices for services I don't use and have already paid 2 months extra on a line that isn't being used at all.

Please rectify this immediately because if this continues I will be opening a case with the Consumer Protector for the horrible quality of service I received while I was using your services (which is in direct breach of the CPA). And now you haven't terminated an account after being provided the legal notice period (also in direct breach of the CPA).

I tried forwarding the original email I sent on 10 January to the servcancellation email again but your server is now telling me that mailbox is full. So please Telkom, who is at fault here and why is this becoming my problem yet again? Not a single consultant bothered to phone and verify the closing of my account either so there's another thing your staff were incapable of doing.

It's easy to see why State-Owned Entities like Telkom are falling under. This basic level of maladministration is laughable.