Account not sorted as yet

I have had the 6 month problem of an account charged to me for non existent ADSL. Finally after posting my problem here I received some feedback. But Telkom keeps trying to \rob"me. First they reduced the bill from R2400 to R1300(Iike really!!! ) then I contacted them again and received feedback of total credit. However I have on record the agent confessing that my telephone line was mistakenly suspended and the problem would be solved. Today when I received the credit notification I'm told that I need to pay the fee to uplift the suspension ...bull ****** dust!!! Now the agent says she has logged my query (and it will yet again ....those infamous words....) it will be \""escalated\"" and investigated. Telkom listen to your damn recordings there is a confession on record. It's your FAULT ... FIX it!!!"""