Account not reinstated

I am now going into the second week without my line being reinstated, R8500 short, of which Telkom would have to credit meR2000. payments totalling R7000 was made on the 20th July 2018. The helpdesk personal have given me the same instruction over and over to submit documents, I have escalated to managers Paul Mashoto and Mohau Modise, I have escalated on Hello Peter last week... The responses are all the same, "we are looking into it," however there is no resolution . No progressive feedback. If there is issues with my documents no one has requested additional information... Alll I'm hearing is that the collections department need to allocate my payments, how many programmers, engineers, doctors and Product heads does Telkom need to do that... MY BUSINESS IS SUFFERING. Can I claim from Telkom... HELP ANYONE... THE COLLECTIONS DEPARTMENT is the death of TElkom... how can my case remain in a single state for a whole week.