Account not debited

I have a new contract with Telkom, my account was not debited for 2 months. I went to Somerset mall where I opened the contract they were unable to assist but logged a call for someone from the accounts department to call me and I never received any calls both times I went there. I finally got through Nompumelelo Msomi and that is when I discovered that the consultant captured my banking details and my address incorrectly. I had to pay R 202 extra even though I was not at fault, end November the debit order is not processed by Telkom and they are asking me to pay 202 extra for debit order rejection. I have been making eft payments, this none payment is not by my own doing because I always ensure that my account has enough money I have been charged a rejection fee amount for "none payment" why then the rejection fee? when you are the once who captured my details incorrectly and after I gave the correct details you still do the same. i