Account not correct since April 2015

Where do I start with this company!<br> <br> The beginning, I have 2 packages with Telkom mobile on my mothers name. (The contract holder)<br> Package 1. Data plan<br> Package 2. Voice plan<br> <br> My mother cancelled the Data plan in April 2015 by going into a branch and filling out all the necessary forms, 2 months after the contract had ran finished. Telkom mobile has since then been billing us the monthly installment.<br> <br> Since then there has been issues after issues with the incident/report which we had reported every month as the voice plan would be suspended. <br> Issue 1. The debit order was stopped on the account and then never started again. We have since then been paying via eft. We then would email the proof of payment to a consultant which then was never updated on the account as payed. <br> <br> Issue 2. The uselessness of the consultants not correcting the account when we had made arrangements with them to help us. <br> <br> 4 months down the line the issue is still not rectified. I then got an sms stating that a certain amount will be deducted from the account to clear the account. This of course was the incorrect amount and did not debit my account due to issue # 1.<br> <br> I hope the message reaches the right people