ACCOUNT NOT CANCELLED EVEN AFTER VARIOUS COMPLAINTS!!!!!!!!!!!!

THIS IS THE THIRD TIME I AM COMPLAINING ABOUT THE SAME ISSUE! Telkom seems to think it is cool to take people's money after they have done what Telkom has requested for the cancellation of a line!

I submitted the relevant form to have my Telkom services cancelled on 11/09/2017. My ADSL line was with Afrihost, and was cancelled. I informed Telkom on 02/10/2017 that Afrihost had cancelled the ADSL service from their side, and also asked for progress with regards to Telkom's side of things. No response was received. I instead received a monthly statement on 08/10/2017 from Telkom, showing how much I would be charged for their services. It is now over a month since I initially submitted the request and the account is still not cancelled! Trying to elicit a response from a chat agent was also futile, as they were not available on multiple occasions. I require the cancellation to be done immediately! I am currently not residing in South Africa and have no need for the services.

What MORE needs to be done in order to get this resolved? You guys are really slack!