Account not cancelled as requested, now handed ove

Good day,<br> <br> On 15 May I phoned Telkom's call centre to find out how I should go about to cancel a Telkom Business Account that is no longer being used.<br> <br> I was told to send a request on a company letterhead, including the CK document and ID of the Directors through to Telkom on [Email Removed] requesting the cancellation with 30 days notice and the final invoice.<br> <br> This was done on the 26th of May and again on the 28th of May 2015. To date I have not received any response from Telkom. This account has now been handed over to Legal for collection, eventhough Telkom did not follow the proper procedure as explained to me on the phone on 15 May.<br> <br> Please sort this out as soon as possible as I am not paying legal fees and interest due to your incompetence!<br> <br> Account in question: *** - CT*** and CT***