Account Not Cancelled

<p>I phoned the call centre to find out what the process was to cancel my account as I was moving to an area where there is no Telkom infrastructure. I was told by the consultant that the process is to send an email to their cancelation department. I only have to specify the land line number and then the line will be cancelled. This happened on 23/03/2017. I received an email back stating that my email was received. I then payed for the month after that as the notice period is 1 month. From there there has been no communication from Telkom regarding my account. 3 Months down the line I receive an sms stating that I need to pay an arrears account of R1500 without any prior communication. This to me is unacceptable and I refuse to pay this account as from my side I followed the prcess that explained to me over the phone. Now when phoning the call centre I am told there is no record of my call to the call centre. I specifically asked the call centre agent if there is any paperwork I need to complete and I was told the email serves as the paperwork for the cancellation. In my past experience with Telkom I have had multiple issues when it comes to their accounts department and this is the second time that a cancellation has not been done from their side as they keep on changing their process. This needs to be resolved as I will not have this reflect badly upon my credit record due to incorrect information provided from their call centre representatives. CAn this please be soretd out????? </p>